WARRANTIES, RETURNS, AND EXCHANGES
RETURN POLICY, WARRANTIES, WITHDRAWAL, AND SHORTAGES
GLOBAL LUXURY GOODS S.A.S., a company created through a private document and registered with the Chamber of Commerce of Medellín, exercises its autonomy as a company that sells perfumes by complying with the legal provisions it is obliged to apply, as established by law 1480 of 2011 and regulatory decree 735 of April 17, 2013. Therefore, the following return, warranty, and withdrawal policy is established. It should be noted that this policy has two parts: one covers end customers, and the other covers authorized brand distributors.
POLICIES APPLIED TO END CUSTOMERS RETURNS AND/OR EXCHANGES
Our return policy lasts 30 calendar days from the date the product arrives at the customer or the day it is purchased at our direct point of sale. If more than 30 calendar days have passed since your purchase, unfortunately, we cannot offer you a credit or an exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging and with the original labels, without any damage. The return, exchange, and/or warranty process may take between 1 to 20 calendar days, depending on product availability.
GLOBAL LUXURY GOODS S.A.S. will never refund the money already paid. The customer can have the balance in favor of the paid product, which will be valid for one year from the moment the code to redeem this balance is provided. This communication will be made through email, phone, or WhatsApp, as per the company’s database. If the product chosen for exchange is of higher price, the customer must pay the difference. If it is of lower price, the customer will have the difference as a balance in favor.
Before sending the products, please contact us at globalluxurygoodssas@gmail.com. All items must be sent to the address Carrera 52 # 14 – 30, CEOH building, warehouse #310, in the city of Medellín, Colombia. Return costs will be borne by the end customer. Discounted items are not eligible for this return policy, and the customer cannot return discounted products.
To exercise the right to exchange, products must meet the following requirements:
- Not used.
- With all original packaging.
- Not dirty.
- The item should not have been altered or modified by the consumer.
- In the same condition as it was acquired.
- Must present the purchase invoice or indicate the buyer’s ID number.
WARRANTIES
As established by law 1480 of 2011, title III, chapter I, articles 7 to 17, and decree 735 of 2013, which regulates the warranty, GLOBAL LUXURY GOODS S.A.S. provides a 30-day calendar warranty from the moment the end customer receives the product. This warranty period applies to all products sold by GLOBAL LUXURY GOODS S.A.S.
The warranty covers quality defects or product imperfections, which will be resolved as established by Colombian legislation. This means the original product will be repaired if possible. If not accepted, the customer can receive another product of the same reference and specifications, a credit for purchasing other products, or a refund.
Warranty responsibility is limited if the customer does not follow the product use instructions. To request a warranty, the customer must inform via email at globalluxurygoodssas@gmail.com about the issue with the item to receive further instructions. The warranty product must be sent to Carrera 52 # 14 – 30, CEOH building, warehouse #310, in the name of GLOBAL LUXURY GOODS S.A.S., in the city of Medellín, Colombia, with a note indicating the reason for the shipment and the order number. Do not send the product without prior authorization, as GLOBAL LUXURY GOODS S.A.S. is not responsible for what happens to the product without proper tracking.
Once the product is received at the aforementioned address, it will undergo a quality evaluation process to determine if it has a quality problem or if it was due to consumer negligence or misuse. If the warranty is accepted, the customer will be notified with a response indicating if the product will be repaired or other options provided by Colombian legislation. If the warranty is not accepted, the customer must bear the transportation costs incurred for the requirement process. The company will inform and transfer a communication outlining the technical reasons and photographic material for the warranty rejection. The customer must deposit the transportation cost into the indicated account to return the product.
The maximum time to complete the warranty process is 30 business days from the day after the consumer submits the warranty request. Any terms not specified in this policy will be resolved according to Colombian legislation and jurisprudence.
WITHDRAWAL
The right of withdrawal is enshrined in law 1480 of 2011, title VII, chapter V, Article 47. This right can be exercised by the end customer within 5 business days from when the customer receives the product. This right only applies to purchases made through virtual channels. In-person sales are not covered by this right.
The end customer must contact globalluxurygoodssas@gmail.com or via WhatsApp at +57 311 3814878 within 5 business days from when the product arrives at their address and the delivery record by the shipping company. Once communication is established, steps to exercise the right of withdrawal will be provided. The customer must bear the transportation costs to send the products to Carrera 52 # 14 – 30, CEOH building, warehouse #310, in the name of GLOBAL LUXURY GOODS S.A.S., in Medellín, Colombia, with an attached note indicating the shipment is for withdrawal and the order number. The end customer must first communicate and wait for instructions before sending the products, as GLOBAL LUXURY GOODS S.A.S. must track them.
The products must be preserved as they arrived, with the respective labels, tags, accessories, or any other qualities that do not degrade the product. The product must not show any use; otherwise, the right of withdrawal cannot be offered. Once verified that the product is in the same condition as delivered to the end customer, the money will be refunded to the original payment method used for the purchase.
Any matters not covered in this policy will be resolved according to Colombian legislation and jurisprudence.
SHORTAGES
If, upon receiving the product, you notice that the packaging is not in optimal condition or shows signs of tampering, it is the customer’s duty to note the observation on the delivery receipt. It is also necessary to provide a video proof demonstrating the product’s condition upon arrival and while opening and counting the items, showing any shortages.
The end customer must attach this evidence and send it to globalluxurygoodssas@gmail.com or via WhatsApp at +57 311 3814878, where instructions and steps will be provided. This type of claim must be made within 48 hours of receiving the products.
GLOBAL LUXURY GOODS S.A.S. is not responsible if, upon receiving the product, there is no record on the delivery company’s receipt of poor packaging or the product’s condition upon arrival. Additionally, if the video shows that the product was previously opened or inconsistencies are observed, the company will be exempt from responsibility.